Grosvenor House … One Year On
The purchase of Grosvenor House, 11 St Pauls Square, came about when 3 directors of a recruitment agency needed a new home for their expanding team.
The ideal 5-storey premises in prime location Birmingham soon came up, and after 9 months of refurbishment, we opened the door to Grosvenor House. Having turned it from a derelict building with a foot of water in the basement to prestigious 5* boutique offices, the space seemed ideal for what Birmingham seemed to be lacking – high-end office space offering all office solutions under one roof at affordable prices.
In just under a year, Grosvenor House now has over 300 clients both ‘virtually’ and using our physical office and conference space, giving small to medium sized businesses, freelancers, and budding entrepreneurs the opportunity to house their companies in Birmingham city centre from day one, when most think this may only be a consideration a lot further down the line.
The Georgian building with modern, contemporary décor speaks for itself, giving the right impression for business meetings, networking evenings, or social events, whether they are being held in one of our conference suites, executive boardroom, or basement bar – Bar 11.
Whether companies are simply looking for a correspondence/registered office address, full front of house support in terms of someone to answer telephone calls and handle post, or physical office space, Grosvenor House can offer solutions based on individual business needs.
We appreciate that every business’s needs are different and that’s why we offer tailor-made, bespoke packages to cater to individual requirements.
Short-term contracts and bespoke packages offer flexibility. This is imperative when businesses are in their first stages of launching, or if they are experiencing rapid growth and expansion.
Our team at Grosvenor House pride themselves in the high levels of customer service that they provide. Hannah, Director of Business Centre at Grosvenor House, has 12 years of first-class customer service experience and training, and this reflects throughout her support team. Every client knows exactly who they are talking to when they phone through to Grosvenor House or call in. The team get to know what each client does and understands the product that the clients offer. This eliminates the feeling of calling through to a ‘switchboard or call centre’ and having to repeat requests to a different person each time.
The beauty of having part of the business as a virtual offering means that there is no limit to how many clients we can have as they don’t occupy any physical space. Our aim over the next 12 months is to have 1000 virtual clients and to maintain full occupancy within our co-working space (we currently have full occupancy and a growing waiting list!).
Our vision for the future is to expand the Grosvenor House brand and have numerous locations nationwide with prime city locations. Keeping the high-end luxurious feel in a building full of character will ensure that our brand becomes recognised and, more importantly, consistent.
As the client base grows in size, so will the internal team. Hirings such as a business developer and additional front of house support will open up career opportunities for individuals in and around the Birmingham area.
Grosvenor House is making a difference to local businesses and helping Birmingham grow as the UK’s second largest city. With so many companies expanding to Birmingham from other locations both nationwide and worldwide, Grosvenor House is hoping to make a big impact to get both Birmingham and alternative modern-day office solutions even more on the radar than they already currently are.