Privacy Policy

Grosvenor St Pauls (09403879) is committed to protecting the privacy of our clients and users of our website. We aim to ensure that any information that we collect is only used for the purposes as set out in this policy.

 

This Privacy Policy provides an insight into the privacy practices exercised within our services, the way your information is collected online and how that information is used and how to contact us for further information.

 

We may be required to make changes to this Privacy Policy at any time, the most current version will always be accessible through our website.

 

Our website may provide referral links to third-party websites, please be aware that accessing third-party websites is done so at your own risk. Grosvenor St Pauls has no control over any other websites or their privacy practices and they may be different to Grosvenor St Pauls practices. We are not responsible for their practices or the content of any third-party websites.

 

 

Types of information we collect and use

 

Grosvenor St Pauls may collect your “personal information” or “personal data” (meaning any information about an individual relatable to their identity).

 

Our Website collects information through a variety of different ways and for different purposes as follows: If you choose to submit your details on our website to enquire about our services, then you are required to provide contact information (name, e-mail address and telephone number) We use this information for the purpose of our legitimate business interests in order to contact you regarding the services in which you have expressed your interest.

 

We may also use your information to contact you regarding any of our other services, such as meeting rooms, virtual offices, offices and co-working. If you wish to opt out of receiving these communications from us you can notify us to update your preferences.

 

You also have the option to provide further information such as demographic information (including but not limited to type of business, size of business, locations, etc.). We use information to gain an insight into your needs and tailor our services to suit you.

 

Through our Website you can request information on our services. In order to sign up to use our services, we may request further information from you which will be used for your contract. You will need to provide contact information (such as name, email and address) and dependant on the chosen payment plan, you may need to provide financial information (such as credit card number, billing address, and expiration date). Financial information is collected solely for the purpose of providing a bill to you for our services as agreed.

 

If we collect credit/debit card information from you, this information is used for the processing of payments and fraud prevention. Credit/debit card information and any other related sensitive personal data are not used for any other purpose without your express consent. We do not retain your credit card information after processing a payment.

 

Our Website collects technical information about your visit (such as browser type, internet protocol (IP) addresses, operating system, date/time stamp etc.) to provide reports and analyse trends, diagnose problems with our server, to track user movement and use, and to gather a broad collection of demographic information. See ‘Digital Markers‘ below for more information.

 

We may be required by law to share information with third parties, for example, we may be required to disclose information as a result of a court order. We may also provide information to relevant authorities in order to assist in a law enforcement investigation or where the disclosure is necessary for the protection of our business or the rights of others.

 

 

Communications

 

Once you submit an enquiry, we will contact you in order to discuss the provision of our services and to manage your account.

 

We may also send you information on new services, offers and promotions, events and general information. If you do not want to receive this information, please make us aware of your preferences.

 

When necessary, we will send you service-related announcements, which are not promotional in nature. If you do not wish to receive them, please update us with your preferences.

 

Please note that we do not provide your email address to our business partners.

 

 

Digital Markers

 

We use the services of third-parties to provide their services for our legitimate business interest, these services act on our behalf to collect and process personal information through the use of cookies and other digital markers. We collect this information automatically for business performance reporting and analysis of data relating to our business.

 

 

Opting-out

 

We offer you the option of receiving additional information that complements our services. You can contact us to make us aware of your communication preferences. Such communications may include new services, special offers and promotions, or an invitation to any relevant events held by Grosvenor St Pauls.

 

If you no longer wish to hear from us you can update your contact preferences by contacting us at info@grosvenorstpauls.com

 

 

Your rights on Information we hold about you

 

You possess certain rights in relation to personal information we hold about you. We will require proof of your identity before we are able to action a request that you submit.

 

 

Right of Access

 

You have the right at any time to ask us for a copy of the personal information about you that we hold. If we refuse your request or any element of it, we will provide you with our reasons for doing so.

 

 

Right of Correction or Completion

 

If personal information we hold about you is not accurate, out of date or incomplete, you have a right to have the data amended accordingly. You can contact us via info@grosvenorstpauls.com or call us on +44 (0)121 272 3643.

 

 

Right of Erasure

 

In some circumstances, you have the right to request that we erase your personal information that we are storing e.g. if the information is no longer necessary for the purposes for which it was collected or processed or our processing of the information is based on your consent and there are no other legal grounds on which we may process the information.

 

 

Right to object to or restrict processing

 

In some circumstances, you have the right to object to Grosvenor St Pauls Limited processing of your personal information. For example, if we are processing your information on the basis of our legitimate interests and there are no compelling legitimate grounds for our processing which override your rights and interests. You also have the right to object to use of your personal information for direct marketing purposes.

 

In some circumstances, we may be restricted in complying with your rights for example, if you ask for us to remove information that we are required to retain by law or that we require for our legitimate business interests then we would not be able to fulfil your request.

 

 

Information Security

 

We do not guarantee the security of the servers on which we host our Website nor do we guarantee that information you’re supplying via our Website is not intercepted. Our practises of protecting the data submitted to us are in-line with generally accepted industry technical standards.

 

Personal and financial information that we process in accordance with a contract or provision of our Service is retained for a minimum of 6 years dated from your last communications with us.

 

 

Business transitions

 

Your personal information is an asset of Grosvenor St Pauls, in the instance that the company merges with or is acquired by an alternative company, it can be expected that your information will be transferred as part of the business transaction.

 

 

Terms and Conditions

 

Visiting our website is a choice made by you, our visit and any queries relating to the privacy of personal data is subject to this Privacy Policy and our Terms and Conditions. If you have any further questions, would like to exercise your rights or would like more information then email info@grosvenorstpauls.com


Registered Office from just £25 a month! | 0121 272 3643


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