18 Mar Quarterly Company Update
This quarter has been an exciting time for us here at Grosvenor House! Our main update this quarter is our brand-new reception renovation. Whilst the country is still encouraged to stay at home, we’ve jumped on this opportunity to make our reception area as enticing, appealing and aesthetically pleasing as we can through a big makeover.
Our new reception area is not only easy on the eyes, but it has a more professional feel – meaning that our clients, as well as your clients, are impressed by our clean-cut aesthetics to welcome you into the building.
New double raised desk
One of the main changes to our reception area is our new double desk – which allows Ellie and Hannah to work alongside each other, improving the experience for our customers and clients. We’ve also installed a new switchboard system with additional handsets to accommodate growing call handling client calls.
Our new desk is also raised – which assists with being able to adhere to social distancing regulations. This means that we can easily and comfortably stay 2 metres away from any from both each other, and our guests and clients.
Additionally, we also have new floor-to-ceiling cabinets which can accommodate post for up to 1,000 clients. This also allows us to securely store parcels that arrive for our clients too – meaning we can efficiently manage all your mail forwarding and handling needs.
Cosy new chairs & self-serve refreshments
The new cosy style chairs allow guests to wait in comfort for their appointments, while our self-service tea and coffee station allows guests to help themselves to complimentary beverages. All in all, our new reception renovation has allowed a cosier, comfortable experience for guests – complemented by slick aesthetic that impresses prospects and clients.
Welcome to the team, Ellie!
With our exciting renovation to our reception area brings our equally as exciting update – we welcome our newest member to the team, Ellie Byrne. Ellie joined us here at Grosvenor in January, bringing with her over 10 years of customer service experience, and 6 years in an event management background.
Ellie previously worked at Becketts Farm where she was a loyal and valued member of the team. Ellie’s bubbly personality and personable attitude brings energy to the Grosvenor House front desk, and she has quickly got to know the clients and their businesses. She understands the importance of high standards and attention to detail and strives to provide the best customer experience – whether that’s in person, over the telephone or when setting up and arranging meetings and events.
Outside of work, Ellies passion is her family. She enjoys afternoons and evenings eating good food, walking her Jack Russell Stan and holidaying with her immediate and wider family. Ellie has already implemented new processes to help Grosvenor House operate for effectively. She welcomes any new suggestions that you may have.