08 Feb Virtual Business Services Explained
Virtual services offer support to your business from a remote location, whether it be a business address, secretarial duties, professional call answering, to diary management, social media management and customer support.
The major benefit of using a virtual setup is that you can take on as much or as little service and cost to suit your business needs. By not taking on a permanent overhead, keeping contracts to a short-term period means you are not burdening your company with long-term commitments and costs, and you can grow and scale steadily.
Why Would A Virtual Office Benefit Your Business?
The perception to a potential customer that your business has its own office space in a prime location with calls answered in a professional manner gives the feeling that your company is a professional entity with a solid support team. It helps build the customer’s confidence in your brand and could be the decider of them using you rather than a competitor with a less professional image.
Clear Communication Is Key
Managing your communications from customers to your business using the virtual call centre model saves equipment costs and can lead to lower employee turnover rates – which tend to be high for administration staff and physical call centres.
For example, a customer dialling a customer service or technical support number is given the impression that their call reaches a physical department within that organisation, when in fact it goes through to a switchboard and is answered in that company’s name by a team of courteous and knowledgeable front-of-house staff.
Grosvenor House, a virtual services provider based in Birmingham, get to know and understand the nature of each business that subscribes to their services, so they take relevant details when taking messages for that company or transferring calls to the correct member of the team.
If you have any other questions on enhancing your business using virtual services, then call our team of experts who can advise you further.
0121 272 3643
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