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Case Study: Costa Express

Here at Grosvenor House, we know how important it is to have testimonials and case studies – so everyone can understand how we operate, the different types of industries we help and how we could help you. That’s why we’ve put together this guide – looking specifically at our client, Costa Express, and how Grosvenor’s services have been able to benefit their brand communication and time-efficiency.

About Costa Express

We caught up with Pious Mulyansaka, a manager at Costa Express, and he told us how his team are responsible for Costa Express customers receiving the best experience possible. Him and the team support the brand standards and customer service teams. He recently utilised Grosvenor House’s meeting room space – find out more about his experience in our detailed case study below.

How has Grosvenor House Service offerings benefited your business?

Pious commented that Grosvenor House was the perfect location to meet up with his team – as his company has offices all over the UK, meaning a Midlands based location was required for meetings.

Birmingham was the perfect central location to meet, as it provided a halfway point in the country. As Pious’ office is in High Wycombe, by meeting in Birmingham, Grosvenor House’s location saved Pious and his team a potential eight hours of driving.

Central location = easy hotel access

One of the main features Costa Express were able to take advantage of is the location of Grosvenor House in relation to hotels. Grosvenor is situated amid many hotels – both luxury and more budget, making it perfect for commuters for work commitments. Some of the hotels nearby include:


Pious commented: “We have customers all over the nation, and I chose the meeting rooms service as it allows the team to collaborate, strategize and plan for the future – benefiting the customer experience of Costa Express.”

He also commented that the Grosvenor House staff were one of the main selling points: “Hannah Campbell was very helpful booking the room, and made the process hassle-free. We simply sent an enquiry and then she was straight on it.”

Pious mainly used the meeting rooms – and notes the plentiful amenities on offer, including a “drinks service, and the option to pre-order lunch”.

Working during the pandemic has been especially tough, so we were interested to find out how Grosvenor House accommodated Pious and his team in line with COVID regulations. Pious commented: “There was plenty of hand sanitisation stations, signs, and space. Overall, it was very clear that Grosvenor House was very compliant with government policy”.

When asked if he would use Grosvenor House services again, Pious replied: “yes! I would most definitely use again if I was in the area.”

If you think Grosvenor House could potentially benefit your business, check out our office spaces and virtual office services. For more information, contact our helpful team today.