Here at Grosvenor House, we believe it’s important that our clients and prospects know about the brilliant team who make Grosvenor House the successful business that it is. That’s why we’ve put together a Q&A series – aiming to bring the personality and lives of the Grosvenor House team to life!
First up in our series, we spoke to Hannah Campbell – Director of Business Centre here at Grosvenor House. Having worked at Grosvenor House since July 2015 – which coincides with when we opened our doors – Hannah has been an integral part of operations here from day one. Managing over 400 virtual clients, 12 companies occupying the office and co-working space and numerous companies utilising our meeting room space, Hannah is kept busy!
History of Grosvenor House
Grosvenor House initially began when three investors bought into it as a renovation project. The refurbishment took just over 12 months, allowing Grosvenor House to launch as a boutique office space provider – providing offices for small businesses and larger organisations. The meeting room offering was launched later, and we welcomed external clients to also make use of the suites.
Hannah’s events and hospitality background enabled Grosvenor House to create corporate packages and catering options, so the space could be used for ad hoc 1-hour meetings or hired for weekly conferences. When commenting on the beginning of her time here at Grosvenor, Hannah said:
“The virtual office offering was almost a brand-new concept when we first launched – whilst now, five years later, it’s something that is much more understood, especially with more businesses choosing to work from home due to Covid. In the past year alone, our virtual clients have grown more than 60%!”
Day to day life
When asked what her day-to-day working life is like, Hannah explained that each day is very different for her.
“With my role being primarily customer facing, I have a lot of interaction with both internal and external clients on a day-to-day basis. From business developing to handling sales enquiries, a lot of my time is used for giving building tours, talking through our services and facilities over the phone, and arranging events.
“I liaise with the different departments on a day-to-day basis, working closely with accounts, marketing and managing a team of three sales support staff.”
Favourite aspects of the job
Hannah enjoys the perks of being able to work with people constantly – both within her team, and speaking to her clients frequently, too. Paired with this is the excellent location that Grosvenor House offers!
The people
“We work so closely as a team that it’s really important to enjoy who you work with. Our different personalities each offer something different to Grosvenor House, plus we spend more time at work than at home – so we need to get along with one another!
“We offer a personable service here, so it’s extremely important that I get to know my clients and their businesses, rather than them just being a number. The customer experience is really important to me, and I try to deliver the highest standards of service – which also extends through the wider team.”
The location
“Grosvenor House is located in a fantastic area – with hotspots such as The Jam House (one of Birmingham’s Institutions with amazing live music and acts), as well as The Pig & Tail in the Jewellery Quarter – offering high quality tapas and amazing grazing dishes with a great selection of gins.”
The area has a lot to offer in other ways, including Escape Rooms, ample restaurants and bars, as well as museums and a wealth of jewellery shops to peruse. Learn more about what to do in the Jewellery Quarter from our helpful guide.
Our services
Hannah also exclaimed about her favourite services and facilities available here at Grosvenor House:
“Bar 11 in our basement is a huge selling point and every time I show a potential client round, their eyes light up when we enter the bar! My favourite floor is the top floor of Grosvenor House, with views of St Pauls Square and sloped ceilings – it has a real loft feeling about it.”
Outside of the walls of Grosvenor House…
Hannah explained that her life outside work consists of three key passions: travel, family life and her home.
“I have travelled the world, and still have a yearning to see so much more! I love experiencing different cultures, as it’s a great way to learn – plus, I love a good beach!
“My family are all close by and we see each other regularly, we socialise a lot and also holiday altogether.
“My weekends are typically spent renovating our home. Interior design is my hobby and passion – I’m lucky that my husband rolls with my ideas, however big or small (he’s very patient)!
“We also have a Cavapoochon – Dougie – who steals both of our hearts!”
Additional comments
When asked what advice Hannah would give to a client who is looking to reduce their overheads and monthly outgoings on office space in Birmingham, she said:
“Choose carefully, do your research and visit in person before you commit to your chosen provider. With more and more people choosing a virtual office, it’s important that the office provider and address reflects your business and gives the right image.
“Think about contract length, as your business needs may change, and you need the office provider to adapt accordingly. Tailor made packages can help you pick the services that you need so you don’t pay for services that you are not utilising.”
Ready to learn more about our virtual office packages? Or perhaps you’re interested in hiring out one of our meeting rooms in Birmingham? Our friendly team are always on hand to answer your query – get in touch now.